All sales are final. In the event that an event is postponed or cancelled, customers will be contacted via the email used on their booking and refund or ticket transfer options will be made available. Refund requests must be made up to a maximum of 48 hours after the original scheduled event date. Any requests after this will be invalid.
Hashtag Parties reserves the right to request customers to present their payment card along with a valid ID to verify their purchase and identity. Should a customer be unable to validate their purchase they may be refused entry or required to pay on the door. Refunds of online tickets will be at the company’s discretion.
Multi-event wristbands, discounted tickets and bulk buys are not eligible for refunds unless the entire series of an event(s) are completely cancelled.
We reserve the right to change the event schedule should an unforeseen circumstance arise, in the interest of public safety or should we deem a venue no longer suitable to host an event. In the event of this, our mailing list will be notified and/or our social news feed will contain details. Sign up to our mailing list here.
Photography and Videography are recorded at our events. In attending one of our events you are in understanding that you may be photographed or filmed and that this media may be published at the company’s discretion.
For details on event requirements including age restrictions, types of ID required, dress code, venue door policy and opening times please refer to each individual event listing. These may be subject to change at any time prior to and during the event. For the majority of our events a valid for of Government ID (Drivers License, Passport) AND Student ID (Card, UniDays) is required. Our last entry times are very strict. You must arrive a minimum of 1 hour prior to the last entry time to guarantee entry. We will not issue refunds if queing times aren’t considered by the customer.
Our privacy notice explains how as a data controller we collect, handle and use information from our customers in our business activities.
We are committed to show complete transparency with how we handle data and have broken it down in the following points:
When you purchase a ticket for one of our events we will collect and process information that allows us to deal with aspects of the booking in relation to the event.
Personal data we collect:
We use Fatsoma as our primary ticket platform.
Fatsoma has gone to great lengths to provide the highest level of diligence when processing personal information and has extensively researched GDPR compliance.
We may from time to time hold contests, competitions or prize draws or make available promotional offers. If you want to take place in any of these, we ask you to provide us with certain personal information and we also use this information to keep in touch with you about our products, services and any special offers which we think may be of interest.
We under no circumstances directly share any of your personal information with third parties.
We do not provide information to social media platforms and do not leverage our data for targeted marketing via platforms. Your information stays directly with us!
We have implemented and maintain security measures and procedures that are designed to protect your personal information. We safeguard the privacy of such information through the following measures:
As the security of information depends in part on the security of the computer you use to communicate with us and the security you use to protect user IDs and passwords, please take appropriate measures to protect this information. Here are some simple steps you can take to ensure your personal information is kept securely:
We keep your personal information for as long as is reasonably necessary for the purposes for which it was collected. For example, to manage bookings and provide you with any relevant Ice Cream LDN products or services, as explained in this Privacy Notice. We will ensure that it is disposed of in a secure manner. In some circumstances, we may store your personal information for longer periods of time, for example, where we are required to do so in accordance with legal, regulatory, tax, or accounting requirements. In specific circumstances, we may store your personal information for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.
If you require further information about how we retain particular information please contact us.
If you are subject to laws that provide you with such rights, depending on certain exceptions, and in some cases dependent upon the processing activity we are undertaking, you may have certain rights in relation to your personal information:
If you wish to access any of the rights set out above, we may ask you for additional information to confirm your identity and for security purposes, in particular before disclosing personal information to you. We reserve the right to charge a fee where permitted by law, for example, if your request is manifestly unfounded or excessive.
You can exercise your rights by contacting us. Subject to legal and other permissible considerations, we will make every reasonable effort to honour your request promptly or inform you if we require further information in order to fulfil your request.
We may not always be able to fully address your request, for example, if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.
You have a right to request that we provide you with a copy of your personal information that we hold and you have the right to be informed of: the source of your personal information; the purposes, legal basis and methods of processing; the data controller’s identity; and the entities or categories of entities to whom your personal information may be transferred.
You have a right to request that we rectify inaccurate personal information. We may seek to verify the accuracy of the personal information before rectifying it.
You can also request that we erase your personal information in limited circumstances where:
We are not required to comply with your request to erase personal information if the processing of your personal information is necessary:
You can object to any processing of your personal information which has our legitimate interests as its legal basis if you believe your fundamental rights and freedoms outweigh our legitimate interests.
If you raise an objection, we have an opportunity to demonstrate that we have compelling legitimate interests which override your rights and freedoms.
You can request that we stop contacting you for marketing purposes.
You can request that we not transfer your personal information to unaffiliated third parties for the purposes of direct marketing or any other purposes.
If you have joined our mailing list, you can manage your marketing preferences automatically by clicking the “unsubscribe” link that you will find at the bottom of our emails that you receive from us, or you can unsubscribe by contacting us or changing your account settings which will remove you from the relevant marketing list.
You can ask us to provide your personal information to you in a structured, commonly used, machine-readable format, or you can ask to have it transferred directly to another data controller, but in each case only where:
You can ask us to restrict your personal information, but only where:
We can continue to use your personal information following a request for restriction, where:
You have a right to lodge a complaint with your local supervisory authority (i.e. your place of habitual residence, place of work or place of alleged infringement) if you have concerns about how we are processing your personal information. We ask that you please attempt to resolve any issues with us first, although you have a right to contact your supervisory authority at any time.
Copyright Hashtag Parties trading under Narnia Gardens Entertainment Ltd. 2021
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